We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.
Wires & sheets are non refundable.
When returning items to us, please place your returned goods in their original packaging when possible.
Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.
Please follow the below process for returning your parcel to us:
We‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.
If you would like to return an item, we will refund you within 3 days. This is provided that the product returned is received back to us within the 14 day returns period or is faulty.
In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.
In addition to our returns policy, you can cancel your purchase if the item was not yet shipped.
To cancel your contract, you must notify us by email to: [email protected]
You must then return the products as outlined in accordance with ‘How do I return an item?’. Notification of return of your products via the online procedure will not constitute notification of cancellation of your order for the purposes of your statutory rights to cancel the contract. You must take reasonable care of the products that you wish to cancel and not use them.